Refund policy
Effective Date: July 9, 2026
At Gamevora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process in accordance with this Refund & Return Policy and applicable European consumer protection laws.
Please read this policy carefully before requesting a return or refund.
1. 30-Day Return Policy
Gamevora offers a 30-day return period from the date your order is delivered.
To be eligible for a return, the following conditions generally apply:
- Your return request must be submitted within 30 calendar days after delivery.
- The item must be returned in the same condition in which it was received.
- The product must not show signs of misuse, intentional damage, or excessive wear beyond what is necessary to inspect the item.
- All accessories, manuals, cables, and included components must be returned where applicable.
- Whenever possible, products should be returned in their original packaging.
Please Note:
Returning an item does not automatically guarantee a refund. All returned products may be inspected upon receipt to verify eligibility.
2. How to Request a Return
To begin a return, please contact our Customer Support team before sending any item back.
Please include the following information:
- Your order number
- Your full name
- A brief description of the reason for the return
- Photographs of the product (if the item is damaged, defective, or incorrect)
Customer Support
Email: support@gamevora.pro
Once your request has been reviewed, we will provide return instructions where applicable.
Please do not return products without prior authorization, as this may delay the processing of your request.
3. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
If you receive:
- A damaged item
- A defective product
- An incorrect item
- An incomplete order
please contact us as soon as reasonably possible after delivery.
Where appropriate, we may request photographs or additional information to assess the issue.
If your claim is approved, Gamevora may, at its discretion:
- Provide a replacement
- Repair the item (where applicable)
- Issue a full or partial refund
- Offer another suitable resolution in accordance with applicable consumer protection laws
4. Change of Mind Returns
If you change your mind after receiving your order, you may request a return within our 30-day return period.
Returned items should be in a condition suitable for resale, taking into account your right to inspect the goods as you would in a physical retail store.
If the value of the returned product has been reduced due to handling beyond what is reasonably necessary to determine its nature, characteristics, or functioning, the refund amount may be reduced where permitted by applicable law.
5. Non-Returnable Items
Certain products cannot be returned for hygiene, safety, legal, or technical reasons where permitted by applicable law.
These may include:
- Personalized or custom-made products
- Products manufactured according to customer specifications
- Sealed goods that are not suitable for return for health or hygiene reasons once opened
- Digital products that have been downloaded or activated where the customer has acknowledged the loss of the withdrawal right (where permitted by law)
- Gift cards
- Products clearly identified as non-returnable at the time of purchase
Nothing in this section limits any mandatory rights granted under applicable consumer protection legislation.
6. Return Shipping
If the return is the result of:
- A defective product
- An incorrect shipment
- A damaged item
- An error made by Gamevora
Gamevora will cover the reasonable return shipping costs or provide an appropriate return shipping solution.
For returns requested due to a change of mind or reasons not caused by an error on our part, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
Customers are responsible for ensuring that returned items are securely packaged.
We recommend using a tracked shipping service, as Gamevora cannot be responsible for items lost during return transit before they are received.
7. Refund Process
After your returned item has been received and inspected, we will notify you of the outcome of your return request.
If approved:
- Your refund will be issued using the original payment method whenever possible.
- Refunds typically include the amount paid for the eligible returned product.
- Original shipping charges may also be refunded where required by applicable law or when the return is due to an error by Gamevora.
8. Refund Processing Time
Once your refund has been approved, we will initiate the refund without undue delay.
The time required for the funds to appear in your account depends on your payment provider or financial institution and may vary.
9. Order Cancellations
Orders may be cancelled before they enter processing or shipment.
Once an order has been prepared for dispatch or has already shipped, cancellation may no longer be possible.
In such cases, customers may request a return after delivery in accordance with this policy.
10. Refused Deliveries
If a shipment is refused without a valid reason or returned because incorrect delivery information was provided by the customer, any refund may be reduced by reasonable shipping or handling costs where permitted by applicable law.
11. Fraud Prevention
Gamevora reserves the right to refuse returns or refunds where there is evidence of:
- Fraudulent activity
- Abuse of the return policy
- Intentional damage
- Unauthorized chargebacks
- Repeated misuse of our services
Nothing in this section affects any mandatory consumer rights under applicable law.
12. European Consumer Rights
This Refund & Return Policy is intended to complement, not replace, your statutory consumer rights under applicable European consumer protection legislation.
Where mandatory law provides greater protection than this policy, your legal rights will prevail.
Our voluntary 30-day return policy is offered in addition to any mandatory rights you may have under applicable law.
13. Contact Us
If you have any questions regarding returns, refunds, exchanges, or damaged products, please contact us.
Customer Support
Email: support@gamevora.pro
For assistance with:
- Returns
- Refunds
- Exchanges
- Damaged or defective products
- Order issues
General Inquiries
Email: contact@gamevora.pro
Business Information
Business Name: Gamevora
We are committed to providing a fair, transparent, and hassle-free return experience while ensuring compliance with applicable European consumer protection laws.